Frequently Asked Questions (FAQ)
Do we deliver?
Yes in surrounding areas
What is the length of the rental? ?
Rental rates are for one day events. We allow our customers to pickup their rentals the day before their event and return the items the business day after their event. If you need items longer, please let us know. If your event is in a far location, we allow an extra day for travel at no charge.
When should I reserve?
You should reserve as early as possible. Rentals are reserved on a first come basis. Deposits are required to hold reservations.
Am I able to make changes or cancellation?
After placing a reservation, you are not locked in to your order. You can make changes if you are unsure on your numbers or if ideas change. All orders must be finalized 14 days before delivery or pickup. This will reduce the likelihood of errors that can result from last minute changes. Additions to orders are allowed but will be subject to availability.
What is my responsibility when I return my rentals
Please ensure all rentals is tidy as received. Have all chairs facing the same direction. Tables should have handles on the outside.
Can you setup and take-down the tables, chairs and audio equipment?
Setup and takedown services are available at an additional charge and should be arranged in advance.
Customer Pickup and return
Customers are welcome to pickup and return their rentals during store hours. Call in advance and your rentals will be packed and ready for pickup.